Privacy Policy

Train a Connector (Pty) Ltd
Registration No.: 2021/998169/07
Effective Date: 17 November 2025

1. Introduction

Train a Connector (Pty) Ltd (“Train a Connector”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly, and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, share, and protect the personal information of individuals (“you” or “members”) who join our Monthly Membership Platform, access our rewards, benefits, and services, or interact with us across digital and offline channels.

By using our services or becoming a member, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide

* Full name

* Identity or passport number

* Contact information (email address, phone number, physical address)

* Billing information (billing address, payment references, transaction details)

* Bank account details for debit orders, membership payments, or reward payouts

* Date of birth

* Membership profile details

* Communication preferences

* Any information you voluntarily provide to us through forms, emails, WhatsApp, or customer support

2.2 Information Collected Automatically

When you interact with our website or membership platform:

* Device information

* IP address

* Browsing behavior

* Cookies and tracking data

* Login history

2.3 Third-Party Information

We may receive information about you from:

* Payment service providers

* Reward partners

* Verification databases (where legally permitted)

* Marketing partners (only where consent exists)

3. How We Use Your Personal Information

We use your information for the following purposes:

* To create and manage your membership profile

* To process membership payments, debit orders, or subscription renewals

* To deliver rewards, benefits, and services included in your membership

* To communicate updates, promotions, reward information, and service notices

* To manage customer queries and provide support

* To verify your identity when necessary

* To improve our platform, services, and member experience

* To comply with legal and regulatory obligations

* For internal business operations, reporting, and analytics

We will not use your personal information for purposes not listed above without informing you or obtaining further consent where required

4. Legal Basis for Processing (POPIA Compliance)

We process your information based on one or more of the following grounds:

* Your consent

* Execution of a contract (monthly membership agreement)

* Compliance with legal obligations

* Legitimate interests such as improving member services, fraud detection, and security

5. Sharing Your Information

We may share your information with:

* Reward partners and service providers to fulfill benefits offered in the membership

* Payment processors (e.g., banks, debit order services, payment gateways)

* IT, hosting, and security providers

* Marketing and communication partners (with your consent)

* Professional advisors such as auditors, legal representatives

* Regulatory authorities when legally required

We do not sell your personal information to third parties.

6. International Transfers

Where any of our service providers or platform tools are hosted outside South Africa, your information may be transferred securely across borders. All international transfers comply with POPIA requirements for adequate protection.

7. Data Security

We implement reasonable and appropriate security measures to protect your personal information, including:

* Encrypted data transmission

* Secure access controls

* Regular monitoring for vulnerabilities

* Compliance with industry-standard security protocols

While we take all reasonable steps to protect your information, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law (such as accounting or tax legislation).

9. Your Rights Under POPIA

You have the right to:

* Request access to your personal information

* Correct or update your information

* Object to processing in certain cases

* Withdraw consent where processing is based on consent

* Request deletion where legally permissible

* Lodge a complaint with the Information Regulator of South Africa

* Website: www.inforegulator.org.za

* Email: [email protected]

10. Cookies & Tracking

Our website and platform may use cookies, pixels, and similar technologies to:

* Improve performance

* Save your preferences

* Personalise your experience

* Analyse traffic

You can manage cookie preferences through your browser settings.

11. Children’s Privacy

We do not intentionally collect personal information from children under 18 unless a parent/guardian explicitly provides consent for membership or service usage.

12. Direct Marketing

We may use your contact details to send you:

* Membership updates

* New rewards or benefits

* Exclusive offers

* Promotions or partner opportunities

You may opt out at any time by clicking “unsubscribe” or contacting us directly.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our platform constitutes acceptance of any changes.

14. Contact Information

For privacy questions, access requests, or concerns, please contact:

Train a Connector (Pty) Ltd
Email: [email protected]
Phone: +27 82 871 8931
Address: 184 Erasmus Street, Meyerspark, Pretoria, 0103
Information Officer: Brieta Senekal
Email for POPIA matters: [email protected]